Town Resident Information Program

Not everyone has had reason to call the police or has given information to an officer. Realizing this, the police department has instituted the Town Resident Information Program (TRIP) to help serve you better.

The program allows residents to provide the police with information that may be helpful in an emergency. TRIP is intended as a way to provide the police with useful information in the event of a problem at your home. The information is secure in our records management database and is only used by emergency responders in the event we are not able to contact you immediately. This information is not shared with solicitors or those seeking monetary donations.

Why participate in TRIP?

Participation in TRIP is important if you want the police to know about any family medical conditions. If you have a disabled person living in your home, knowing the extent of that person's disabilities can help us better serve them in the event of an emergency. If you have a friend, family member, or neighbor who keeps an eye on things while you're away, their contact information is vital in the event of a fire or other property damage. Sometimes weather conditions prohibit us from keeping animals at the police station for extended periods. If we find your pet and you're not at home, having your emergency contact information can help save you a costly kennel bill.

Help us to serve you better by providing us with the pertinent information your local police need to know; that information will be entered into our secure police records database. For more information, stop by and see one of our officers at the McCandless Police Department, or call us at 412-369-7992.

Allegheny County Emergency Service Special Needs Registry Form

In addition to TRIP, Allegheny County developed a Special Needs Registry that allows residents to provide voluntary information that would be helpful for emergency responders to know when responding to a call.

Any Allegheny County resident who requires additional assistance because of special needs during a police, fire, or medical emergency, can submit information to the registry, which includes any physical or mental disability that would keep them from leaving the home quickly, if necessary (i.e., individuals with autism, those who are deaf/blind, those who have intellectual disabilities, and those with physical challenges). In the event that someone is unable to submit information on their own, an authorized designated person can act on their behalf.

The registry is voluntary. The information provided will be shared with 911, fire, police, EMS, emergency planners, and first responders in times of crisis. People in the registry are listed voluntarily, but have the option to accept or decline assistance. People should not register if they prefer not to disclose personal health information.

Providing this information does not guarantee that the person will receive immediate or special aid in an emergency or disaster. People should always have their own emergency plan in place. Individuals should be aware that their municipality may not be able to accommodate specific needs, but may be able to make a reasonable accommodation.

Submitting information to the Special Needs Registry confirms that you have read and agree to all of the above. It is your responsibility to notify the Department of Emergency Services when there is a change in submitted information. To make changes, please do one of the following:

  • Email the changes to ACESSpecialNeeds@alleghenycounty.us
  • Call 412-473-1000 (voice only) or 412-473-3056 (TTY/TDD only) during the hours of 8:30 a.m.–4:30 p.m., Monday–Friday
  • Mail changes/corrections in writing to:

    Emergency Services
    Attn: Special Needs Registry
    400 North Lexington Street, Suite 200
    Pittsburgh, PA 15208-2521

Allegheny County Emergency Services Special Needs Registry Form

Special Needs Registry Frequently Asked Questions